“Using the Core Model to Make Stuff That Works” by Martha Lyngnes
The second talk in my list of top 3 talks was given by one of NetLife Research’s own interaction designer, Martha Lyngnes. She gave a great introduction on how to use the UX design method called the Core model.
FACT: Users are decreasingly entering a site’s page from its homepage!
It’s undeniable that nowadays, users will usually find a page by searching through Google, click on a link from Facebook, or whatever other way they can find to navigate to the page they deem relevant. As Martha kindly pointed out, 99% of pages on your site are irrelevant to the user!
The Core model:
- Identifies Core pages, where your users solve their tasks and the company reaches their objectives
- Uses paths, not hierarchies
- Has no dead ends
- Allows stakeholders to get involved
Traditionally, organizations would start designing their site in a hierarchical manner (i.e. most important department/information on the homepage, etc), usually reflecting their organizational structure. This means that the business goals of the company is usually right up there, front and center (vision statements anyone?), but unfortunately for them, it is very likely that business goals does not equal user goals.
The Core model encourages organizations to have a more beneficial attitude toward users, asking the question: what are the goals of the user, and where can we send the user after they solve their problem?
It comes as no surprise that the Core model focuses on two key components:
- Business goals: What does the company want to achieve?
- User tasks: What task is the user trying to complete?What information is the user trying to obtain? (found through research and prioritization, of course!)
Once these two components have been defined, the company can identify the Core pages – where the business goals and user tasks overlap: