Last Monday, I attended a panel held by the NYC Meetup group Ladies That UX and General Assembly (GA) called “Why Soft Skills Are Essential in UX”. This being my first UX Meetup, I walked in not knowing anyone and not knowing what to expect. Low and behold, I find an empty seat in the second row and notice that the environment is warm, relaxing and inviting. There are about 50 other UXers (both female and male, woohoo!) in the room, and I chat with my neighbor about her positive experience taking GA’s class on UX until the panel gets started.
Melisa Chiem, the organizer of the meetup who is leading the panel, starts asking a variety of questions, including:
- How did you get into UX?
- What are some tactics with how you deal with a difficult person or situation?
- What are some qualities of a good leader?
A few key points stuck out in my mind for each question.
How did you get into UX?
Jess mentions that one of her first jobs was working the front desk of a hospital before going to get her Masters where she built a robot for her final presentation. She realized that many of the users couldn’t figure out how to use it (though noted that when they did, it was fun to play with 🙂 ), and from then on, entered the world of helping users how to easily and painlessly learn and accomplish their goals with the program/interface/thing they want to use. Continue reading